Shipping, Warranty & Returns
Same Day Shipping
We generally ship your order by the next business day if it is in stock. Our warehouse is located in Buffalo, NY. We will provide you with a tracking number and a signature is required upon delivery. Estimated shipping times are 1-5 days for the continental USA (west coast being the longest) and 5-7+ days Alaska and Hawaii. We cannot be responsible for courier delays in shipping. Please call for details on expediting shipments at additional cost.
If you are located in Canada, please click here for Spinfire Canada. If outside the USA & Canada please click here for a dealer in your area.
If you notice there is any damage to the exterior of the shipping carton or any components inside or any items appear to be missing from your order, please contact us immediately at 888-244-0003.
Pricing & Price Drop Guarantee
In the event the price of your Spinfire Pro tennis ball machine drops within 30 days of your purchase date then upon your request we will refund you the difference between the price you paid and our new advertised price.
We are only required to charge sales tax for shipments to New York State locations regardless of billing location.
We are not responsible for pricing, typographical or other errors.
2-Year Warranty with Optional Extension to 4 Years
All brand new Spinfire Pro tennis ball machines including machines designated as demo machines are sold with a 2 year return-to-depot parts and labor limited warranty with the exception of the battery which carries a 6-month warranty. Refurbished models carry a 1-year warranty (battery – 6 months), unless otherwise noted on the invoice. Out-of-Warranty repairs done by Spinfire USA carry a 1-year warranty for parts and labor. Out-of-Warranty repairs done by the customer carry a 6-month warranty for parts only. This warranty applies to breakdowns caused by normal use and not by abuse, neglect, accident, unauthorized repair and/or modification, subjected to damage by failure to follow the instructions contained in the product manual or if its serial number sticker has been altered or removed. This warranty does not apply to cosmetic damage to the tennis ball machine including, but not limited to, scratches and dents that do not otherwise affect the functionality of the product. This warranty does not apply to defects caused by normal wear and tear or which are otherwise due to normal aging of the system. This warranty extends from the date of purchase by you. If you are experiencing problems with your tennis ball machine please call us in order that we may troubleshoot the problem over the phone. We are happy to ship you parts for free that can easily be replaced along with a video on how to do it. Note that replacements (including machines) are shipped via standard ground shipping. If you wish expedited shipping you must pay the additional cost. You must request a Return Material Authorization (‘RMA’) number so that you can return the machine for repair to our facility. Machines sent for warranty repair without an RMA # will not be accepted. This warranty is only provided to and may only be enforced by the original customer as it is not assignable or transferable. For any warranty other than a repair warranty you must send the machine to our Buffalo, NY facility at your expense and we will return it to you at our expense (non-continental addresses such as Hawaii, Alaska, US Territories, APO addresses, Central & South America and the Caribbean excluded and must pay shipping both ways).. For out-of-warranty repairs done by Spinfire USA or by you the customer you must pay shipping both to our facility and back to you. Please retain the original special shipping carton and interior packaging in the unlikely event you need to send your machine back for repair or refund. The box and materials are easily flat-packed for storage.
An optional 2-year extended warranty, which extends the original 2-year warranty to 4 years, is available at an additional charge only at the time of purchase of your Spinfire Pro tennis ball machine. This warranty carries the same terms and conditions as the original 2-year warranty but does not extend the initial 6-month battery warranty.
30-Day Return for Refund Policy
Although we are confident that you will be very happy with your Spinfire Pro ball machine we do understand that there are circumstances that might result in you wanting to return your machine for a refund. We therefore provide you with the option to return your Spinfire Pro tennis ball machine for a refund as long as it is shipped back to us within 30 days of receipt of your order. You must first obtain an RMA # by calling us at 888-244-0003. RMA #’s are not provided via email. We will also then send you instructions on how to return it. Tennis ball machines returned without an RMA # cannot be accepted and will be returned to you. This refund will consist of the price you paid for the machine exclusive of shipping charges less a 5% restocking fee. We do not refund shipping charges and you are responsible for paying the cost of shipping the machine back to us. We strongly suggest you ship it insured for the full value of the machine as we cannot be responsible for losses due to shipping. Please also obtain a tracking number and provide it to us via email or phone. Please note that we can only extend this refund policy for undamaged machines returned to us in the original special shipping carton and which include all of the original interior packaging, included accessories and manual. The refund policy does not apply if this machine has been offered for rental or other commercial use within the 30-day period, regardless of whether such rental or commercial use has actually occurred. Please do not write anything on the box itself but only apply the shipping label with the ship to and return address on it as otherwise we must charge you for the cost of a new box. Once received and inspected we will apply a credit to the payment method used to pay for the machine. This takes about 15 business days although your credit card issuer may take another 5+ business days to apply the credit to your account. This refund policy only applies to the machine, optional carry case, cover, chargers or adapters. We do not provide a refund for pressureless tennis balls unless the original sealed plastic package was unopened or for pickup tubes or ball baskets.
This 30-Day Return for Refund Policy does not apply to reconditioned or refurbished machines.